Frequently Asked Questions
Do you have any questions? We might already have the answer for it. Have a look below at our frequently asked questions. And if you don't find it there, just contact us and we will give you the answer as quickly as possible.
How much do you charge for shipping?
We offer free shipping within the UK.
How long does order processing and delivery take?
Order processing takes 1-2 business days (Monday - Saturday) and delivery takes another 1-2 business days (Monday - Saturday). Read more information about delivery in our Shipping Policy.
I am not happy with the item, can I return it?
We are sorry if you are not satisfied with your item and wish to return it. However, we offer a 30-day return period from the day you receive the item, during which you may return it for any reason. After this period expires, returns will no longer be accepted. Read more in our Return and Refund Policy.
Can I modify or cancel my order after placing it?
You can cancel it easily, just send us an email at info@thecozyrhino.com and we will cancel the order for you. Please do it as quickly as possible. If your order has already been processed, we won't be able to cancel it anymore.
DS Commerce
Forsythialaan 22, 1702TC Heerhugowaard, Netherlands
Kvk: 72899468
E-mail: info@thecozyrhino.com
Business Hours:
Mon - Sun, 9:00 AM - 8:00 PM